Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our Service to you:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ('Personal Data'). This includes, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Data submitted through contact and quote request forms
• Usage Data: We may also collect information on how the Service is accessed and used ('Usage Data'). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. How We Use Your Information

JLR Cleaning & Maintenance Ltd uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide you with quotes and administer our cleaning services effectively
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To improve and analyze our Service, enhancing user experience.

3. Legal Basis for Processing Personal Data Under UK GDPR

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

• Consent: We may process your Personal Data if you have given us permission to do so for specific purposes, such as marketing communications.
• Contractual Necessity: We may process your Personal Data because we need to perform a contract with you, for example, to provide cleaning services you have requested.
• Legitimate Interests: We may process your Personal Data when it is in our legitimate interests and these interests are not overridden by your data protection rights. This includes improving our website and services.
• Legal Obligation: We may process your Personal Data when required to do so by law.

4. Data Retention

JLR Cleaning & Maintenance Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

5. Data Security

The security of your data is paramount to us. We implement robust technical and organisational measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. While no method of transmission over the Internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your Personal Data.

6. Your Data Protection Rights Under UK GDPR

If you are a resident of the United Kingdom or within the European Economic Area (EEA), you have certain data protection rights. JLR Cleaning & Maintenance Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Specifically, you have the following rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where JLR Cleaning & Maintenance Ltd relied on your consent to process your personal information.

Upon making a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

7. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are small data files placed on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.